Mice at Mugg & Bean Rosebank Mall, Johannesburg Branch

I went to the Mugg & Bean Branch at Rosebank The Mall, Johannesburg today. Their service is usually quite bad - Most of the waitresses and waiters are not happy to see a customer walk in, not even when the restaurant is completely empty (which happens often). There seems to be a lot of staff leaving because very often I've been assisted by waitresses who only started working there within a couple of weeks from my visit (like today - The lady didn't know the menu because she started working there this month). Once my salad arrived, I noticed mice running on the floor right next to the station where the staff keeps the sweets for the customers, as well as the machines for payment + extracting the bills. There were at least 3 mice running all over the floor and on top of the counter - I recorded the videos and took photos and shared them on Facebook with Mugg & Bean, to which they rep**** that "that is not on". OF COURSE IT'S NOT ON. Mice do not appear overnight - They clearly have nested under the wooden counter. I wonder what's happening in your kitchen??? The staff was completely indifferent. I asked for the Manager to come and she said she would call pest control and apologised, but I can see from miles away that there is a deeper hygiene problem (further to the constant issues with the service). I've been reading bad reviews about Mugg & Bean on social media but I used to visit the Rosebank Mall branch frequently because I found its location convenient and some of the items on the menu are appealing. However, today I realised that there is no need for me to continue compromising... definitely not after having seen mice inside the restaurant and the behaviour of the staff overall. You NEED TO up your game, Mugg & Bean - Hygiene is non-negotiable.