****mers and *******

Not once have I had a good experience with pre ordering coffee from Mugg and bean I’ve tried it out twice and on both occasion you debited my account and sent me confirmation that my order has been received and you are preparing my coffee. But when I arrive to collect no one seems to have a clue what I am talking about and there is no coffee waiting for me. This is theft taking my money for nothing in return. I will tell the world of what ****mers you are and will never ever in my life use your app again!!