1 reviews | Active since Jan 2015
On Saturday 13 July 2019, my wife and i were at the Gateway branch having lunch. to start with, we were shown to a table that was left in a mess by the previous patrons, the seats and floor were strewn with remnants of their dining, to put it in proper words, they left the place filthy. i called for the manager and asked him if he, as manager, is comfortable to have customers seated in an environement like this. He promptly apologised, asked us to sit elsewhere whilst the staff cleaned up. I have health issues, besides cardiac problems, i'm allergic to wheat products, which can trigger an asthmatic attack, which could lead to angina and a full blown heart attack.
The meal i chose was the Benedict Bowl, one of the ingredients was listed as couscous. I am fami**** with couscous, so when the meal came, i suspected that what was supposed to be couscous did not actually look like couscous as i know it. But then i thought maybe there are different types, and did not think that Mug and Bean would stray from the menu.
I continued to eat but did not fell comfortable after ingesting some, so tried my best to eat everything but the "couscous", but that proved to be impossible. I am also not comfortable with questioning people in such situations. My wife called the waitress, and asked her if that was couscous, she confirmed that it was. But i realsied that i do not feel right, so i insisted that it was not. My wife then insisted that she bring the container that this particular ingredient comes in, which she did, and it was not couscous, but a wheat ingredient.
I settled my bill and promptly went home and took some meds untill i settled down. Fortunately, i it did not affect me that much as i ingested very little, but had i not been vigilant, it could have spelt disaster. Restaurants should not stray away from the menus, or if they do, they are obligated to inform patrons, because we trust the menus.
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