M&B stole my money and are taking weeks to come back to me about the issue

M&B Harrismith billed me for a coffee I never received. Once back home I saw the extra charge on my bank statement. Contacted them by phone, a lady said she will come back to me, still waiting. Then contacted them via email, they responded (eventually) and asked if I could provide them with more detail. I sent them al the info I had regarding the situation (including the 2 debits on my bank statement), and 3 weeks later I am still waiting for feedback.

Let me state it categorically: My opinion, based on my experience with both M&B Harrismith and head office, is that they DO NOT CARE at all about customers. If they take this long to respond and do something about a R45 coffee, then they are really only interested in your money.

My advise to anybody stopping over on the N3 at Harrismith for coffee (or meals), rather support their competition. I, for one, and all my friends and family, will not spend another cent at M&B, both in Harrismith but also at home. M&B, we have other options, we do not need to buy from you.