1 reviews | Active since May 2016

17 Jul 2018, 11:27

Manager's disgusting attitude

I bought a take away last week at MnB Potchefstroom Mooiriver Mall, of Chicken Cajun with salad, avo and olives. The R13 olives were not in my order when I got home. I called immediately to report, and was requested to come on the day to get either olives and money back. I was unable to due to my work flexibility.

Today just 5 minutes ago I went to MnB, the manager gave me the most ugliest attitude ever, told me how much of an inconvenience I am and I am gonna make their today's cash in short, she ate gum recklessly and bowled eyes at me. I just told her before she serve me attitude she needs to just reassure her staff check orders properly and I don't like her attitude. She rolled eyes, smashed her gum and ignored me completely. I was there to sit again for my meal as I enjoy it, but I am utterly disgusted and will never go back there again. She kept my slip I brought with without reason of not returning it to me because that's my proof of purchase, she did not give it back without reason and how was I to ask it back with such stinking customer service. I am disgusted after being such a loyal patron of MnB, your service is really disgusting because the week before I was there, and one waiter told me my tip of R15 is not enough and I can take it back and see what I do with it. I will never set a foot there ever ever again

0
Replies (1)
Mugg And Bean
Mugg And Bean's reply17 Jul 2018, 15:53
Official

Hi Ntombi

To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Mugg & Bean Team

Customer Care Line: ***

Best regards,