CG
Chris G

1 reviews | Active since Mar 2009

28 Mar 2016, 13:17

Manager too busy to change TV channel

Around 12h00 after visiting the gym I went to M&B and ordered tea whilst waiting for my other 3 friends to celebrate an event. The TV was on channel 201 and our SA ladies team was playing T20 world cup game and I asked the waitron to change channel to 202. She indicated that the manager will do this so she went with my request. Upon my 2nd request as the channel was not changed, the manager changed it erroneously to a church service channel and the people around me was bemused as me.<br> <br> I again indicated to the waitron that the channel is not 202 and she said she will approach her manager again. She returned to indicate that the manager is too busy to change TV .<br> <br> I did the very obvious thing when my custom is not valued, I paid for my tea and left to the KAUAI across M&B<br> <br> Before I left I asked the waitron for the manager's name and indicated that i will report this incident<br> <br> Of course my friend and I are enjoying our lunch at KAUAI whilst I log this incident. Incidentally the channel is now on 202 at M&B<br> <br> Thank you Maria for such great custom. My friends and I by default go to M&B to have coffee, drinks etc. gym. Well they are never going to see us there again

0
Replies (1)
Mugg And Bean
Mugg And Bean's reply04 Apr 2016, 08:59
Official
Hello whoels,

Thank you very much for taking the time to report your experience with our Westville Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Mugg and Bean Customer Care