Lost points

I was at the Northgate Branch Mugg and Bean. After finishing my brunch and hoping to earn points. I was told that I can't redeem my points because they don't have wifi. I asked the manager how we going to sort this issue out as I can't afford to lose my points. He told me that he will speak to his boss. Bear in mind I was there on 16/11/2019. The boss only said hell contact me once they have wifi. No call has been received from the manager or any forum of communication to say he's received my complaint. Seriously disappointed with the services. I asked for feedback today from the manager(Sympathy) & he just sent me the boss's number. Now I must use my data and resources running after them