1 reviews | Active since Jan 2012
Insensitive Mugg and Bean Manager
The Mugg and Bean manager at the PNP Hyper Durban North is the most insensitive person that I have met.
My wife who is pregnant sat at one of the corner tables as she felt faint. Bearing in mind that there were many other vacant tables, the manager walked up to her and said that this is for customers only.
A compassionate and caring waiter came to her aid and brought a glass of water and left a menu to seem as if she is a customer. I will not mention his name for the fact that the manager will victimize him, however I am grateful for his assistance.
What happened to society that all they think about is the bottom line figure?
Is there no compassion anymore?
Is it just the Mugg and Bean brand?
To hear you and your wife were treated this way makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
To hear you and your wife were treated this way makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,