1 reviews | Active since Mar 2009
Inept manner in deaing with STALE CAKE
https://www.hellopeter.com/mugg-and-bean/reviews/stale-cake- **********
I complained about Stale Cake on Facebook - got a putrid response and commented on HelloPeter - then questioned the fact that I should be entitled to a refund from Mugg and Bean. This is my comment of the Mugg and Bean FaceBook page a few minutes ago - "MUGG & BEAN SA Very interesting indeed. Case number assigned via sms and three hours later an sms to state that the query had been resolved. Well, it was not resolved and there was no further interaction, so I called Fieda the area manager to ask if I would receive a refund for the VROT STALE cake, only to be told that her apology was 'IT'! Well done MUGG & BEAN SA - no guarantee on the quality of the food that you serve and supply - this has left an extremely bad taste in my mouth, and I doubt if I will ever darken your doorstep in the near future. My money is good enough to take, but stale food appears to be your swan song in my books!" Further, I have changed my opinion of Frieda (the area manager) - and am most disappointed to say the least!
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***