CS
Colette S
1 reviews | Active since Mar 2013
04 Mar 2016, 10:01
Incorrect orders
I have ordered several meals on the menu before , indicated to contain coriander. In every instance I have received loads of parsley, which I detest. I have brought this under the attention of both the waiter and the manager before. They tried to convince me that the kitchen did indeed put coriander in the meal, even with me showing them the parsley removed from my food. <br> <br> I have paid full prices for these incorrect meals. They must either exclude mentioning herbs in their menus, or train their kitchen staff in using the correct ingredients. At this point I don't feel like ever visiting them for meals, or suggest Mugg & Bean to others.<br> <br> Is the customer not always right?
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Mugg And Bean's replyOfficial
04 Mar 2016, 14:51Hello colsteyn,
Thank you very much for taking the time to report your experience with our Bethlehem branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Bethlehem branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Mugg And Bean's reply04 Mar 2016, 14:51
Official
Hello colsteyn,
Thank you very much for taking the time to report your experience with our Bethlehem branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Bethlehem branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care