BN
Beven N
1 reviews | Active since Dec 2014
02 Feb 2015, 14:09
Incorrect Order & Expired Product
Good day<br> <br> My girlfriend and I went to Mugg and Bean at Rosebank Mall on Friday evening. The food was absolutely shocking. I ordered a chocolate milkshake. It tasted sour, as if the milk that was used had expired. I informed the waitress. She took my milkshake and returned with another which tasted only slightly less sour.<br> <br> My girlfriend ordered the Black and Blue burger. This burger is supposed to come with a \creamy blue cheese sauce"according to your menu. However"
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Mugg And Bean's replyOfficial
03 Feb 2015, 09:50Hello beven28,
Thank you very much for taking the time to report your experience with our Rosebank Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Thank you very much for taking the time to report your experience with our Rosebank Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Mugg And Bean's reply03 Feb 2015, 09:50
Official
Hello beven28,
Thank you very much for taking the time to report your experience with our Rosebank Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Thank you very much for taking the time to report your experience with our Rosebank Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office