1 reviews | Active since Apr 2018
Incorrect Meal at the wrong time.
I went to Mugg n Bean Umhlanga Total Garage today and purchased 2 veg Mac n cheese pots. Note that I’m currently doing a prayer and by custom im not allowed to consume meat. As I eat I find pieces of chicken in it. And I mistakenly consumed a piece. I called the mugg n bean and the manager requested I walk back, they gave me a refund and a cheese and tomatoe sandwich but their excuse for the mixup was totally unprofessional! As I always support that mugg n bean because it is just down the road from my offices. It is against my religion to consume meat during a death of a relative and this was total unprofessional behavior from the staff! It was a veg pot.. just with chicken inside.. and that infuriates me! Please can I get closure and a logical explanation? Are the staff members not being trained? I politely accepted the refund and sandwich because I did not want to argue and make a scene in store as this issue probably stems higher than the staff employed. It still doesn’t change the fact that I consumed meat and broke my fast .
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
