I Think I Might Be A Ghost at The Glen Mugg and Bean

When I came to the entrance there was nobody to help me to a seat, so I found a seat myself and sat down. At some point I expected someone to notice that a table that had no one there- suddenly did. But unfortunately not. I have been sitting here for over an HOUR and still not one waiter has come to me and asked me anything. They are serving every table around me and yet not me.

I find this incredibly amusing as a customer service and experience trainer myself. This is exactly the kinds of experience I teach people not to do. I have been to this GLEN branch a few times and have received a similar lack of care on a few occasions. This time I decided to write this review and explain that there is no point in expanding and growing a business when you do not have the service levels to back it up. Either these group of waiters needs to go through more training or they just need to show that they care more.

I even bought a bottle of water from the ANAT further down because not one person cared about attending to me. This is really disappointing and I wish WISEMAN and PETRO, who were the only 2 managers that seemed to care who used to work in the panorama branch would come here to help.