1 reviews | Active since Feb 2011
I just paid R27.90 for MILK in a coffee cup!!!
I just paid R27.90 for MIL****
I went to the Mugg and Bean on the Go at the Total Garage on Harry Galaun street in Midrand this morning and ordered a Latte among other things I had gone to do at the garage as a loyal patron. Took it to take to work. When I got to work to have my coffee, all I could taste was milk!!
This is my second bad encounter at the cafe as I had previously gone one early morning to be told the machines were off and therefore they couldn't make me coffee!
Needless to say, I will be getting my morning java elsewhere going forward and just stick to getting petrol at that garage!
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***