I am done with Mugg and Bean. All of them!

About 2 weeks ago, I visited Mugg and Bean the final time.

I got to know Mugg and Bean when I was a student in Pretoria. Something that I enjoyed, was that I could order bottomless coffee, and got to the coffee station and refill my mug on my own. There were always a floor manager who would be visible at almost all times, and go to every table to make sure everything was still acceptable. I enjoyed working on assignments. Then wi-fi was introduced. I enjoyed working on assignments even more.

About 6 years ago, I noticed that some things started to change. I moved back to Rustenburg. The first thing that changed, was that I couldn't go to the coffee station to get the refills myself. The wi-fi quality also became extremely poor. Whenever I visited Pretoria again, I went to my usual M&B there (Brooklyn Mall), and saw the same trend.

About two years ago, the service at the Rustenburg M&B hit rock bottom. I would be seated, could order my bottomless coffee, and after that I would have to plead for my waiter to help me. Or I have to go to the counter at the kitchen to ask for a refill. Since the coffee station never have refills anymore, I have to ask a waiter for a refill. The last time I was at M&B, the wi-fi was extremely poor. I asked for my waiter, since I wanted to order something else, and ask for a refill. He had to seat someone else, 15 minutes later, he didn't help me. Even though he helped others and even at one stage just stood at the entrance, waiting for other customers.

I wish I could say that it was an isolated event that day, but I can't. I have experience similar insidents at the Rustenburg M&B and also the M&B branches I visit when I go to Pretoria (mainly Brooklyn and Menlyn) over the last 3-4 years.

That is why I am DONE with Mugg and Bean