1 reviews | Active since May 2015
Hot chocolate
Brownie hot choc caught my eye.. And I remember thinking the cookie dough one is the one i DONT want. Drinks arrived..behold, its cookie dough. I told the waiter that Its not what I wanted and he just walked away. Manager came, and I told him that this is not what I want.. And he said that they were out of the Brownie *****.. (Which the waiter never told me when I ordered it, otherwise I would have ordered something else)..the Manager informs me it is infact the Brownie one but just without the Brownie bits. But that was not true, it was bleak and did not look like the picture AT ALL! At the bottom is supposed to be some chocolate stuff but it was cookie dough.And he **** to me. To make things worse, the waiter was walking in circles around our table bc he knew I wasnt happy. And the Manager who is supposed to come back and check on his customer. I saw pulling out a chair in the corner table and having a laugh with his friends!I am very upset that I had to pay R40. He should have offered me something else.. Or given it to me free of charge. I am a real nice person and didnt make anything of it.. Until I thought about it and It just not right.. And i want my money back!
Thank you very much for taking the time to report your experience with our Tygervalley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Tygervalley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,
