Horrific Service

The service was horrific, our drinks orders were forgotten, took 45 mins for them to arrive after we reminded the waitress. Multiple parts of our orders were forgotten. There were 3 of us and we were provided with one set of knife and fork. My colleague's breakfast came without the sausage which she ordered, several minutes later when her plate was returned the sausage she was served was raw and cold in the Centre. Our eggs were cold, the service in general was slow and disappointing. Upon complaining the waitress conceded to remove the sausage from the bill. We asked to speak to the manager who stated this treatment was unacceptable on the restaurant's part and he would sort out the bill. Our waitress returned quite some time later with the bill - only the sausage removed from the bill. Eating out is a luxury and should be treated as such, to provide such a low caliber of service is absolutely unacceptable. We are thoroughly disappointed in all of the staff's actions.