1 reviews | Active since Oct 2017
Horrific service
We came to the restaurant to celebrate my aunts birthday. We got here at 6:30pm and we only got the after 50 minutes, we were 6 and only 3 people received thier order and then 20 minutes later the other 2 people received their order that was slightly incorrect. During the whole hour that we have been waiting we complained with no empathy or and sense of emergency from the waiters. We asked for the manager and he/she was somewhere at the back and couldn't attend to us.
Thank you very much for taking the time to report your experience with our New Market branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team.
Thank you very much for taking the time to report your experience with our New Market branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team.