DS
Dean S
1 reviews | Active since May 2015
20 May 2015, 13:55
horrible pies
I recently ordered a African chicken and sweet potato pie, and it honestly just didnt live up to mug and beans standards! The pie was just meat and a piece of puff pastry on top, and the filling had a strange peanut butter like taste! I assume this Is the intended! But I feel it doesn't fit in with mug and bean, I go there because I assume there will always be a certain quality and a certain type of offer food! This complaint is not directed to a certain branch or individual but rather the item on the menu! Dont get me wrong I have always had good service and grate food, but this time you guys let me Down!
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Mugg And Bean's replyOfficial
21 May 2015, 09:28Hello welcometoafrica,
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Mugg And Bean's reply21 May 2015, 09:28
Official
Hello welcometoafrica,
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care