CF
Christle F
1 reviews | Active since Oct 2012
06 Apr 2019, 21:36
********** service at M&B Sun City
Worst service ever. Ordered 2x sandwiches. Was told it would take 10-15 minutes. After 20 minutes we returned to find nobody had started making the sandwiches. After another 20 minutes we got our sandwiches which had the wrong toppings on. During the whole experience the staff were *****y, rude and made it seem like it was our fault. Disgusting.
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Mugg And Bean's replyOfficial
09 Apr 2019, 15:39Hi Christle
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Mugg And Bean's reply09 Apr 2019, 15:39
Official
Hi Christle
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***