Honest and Ethical Staff - Cape Gate, Durbanville
<p>My mother and law and I went Christmas shopping on 22 December 2016. We went for a memorable lunch at Mugg and Bean Cape Gate in Durbanville. We eventually left and arrived home and hid all our shopping bags from the kids. I only realised on Christmas eve that two bags were missing of approximately R1500. I just went by all the shops at Capegate and tried Mugg and Bean as a last resort. I spoke to the Store Manager. He told me he would go check if he could find the described items. A few minutes later he arrived like Santa Clause from the back of the store with my lost items! I was so surprised, my waiter called Winston saw this and immediately reported this to his Manager. I would like to take the time to thank this store for their honest and ethical behaviour. It has gained my respect and I wish that the top Management Team at Mugg and Bean hear about this honest behaviour from their staff. Thank you so much, I will never forget this! </p>
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Cape Gate branch. We are so happy to hear that you are receiving Mugg & Bean service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Cape Gate branch. We are so happy to hear that you are receiving Mugg & Bean service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team
