'Has been" Mugg and Bean Eastgate

<p>I am a regular customer of Mugg and Bean Eastgate. </p> <p>I visited the eatery yesterday afternoon, there was noone to greet customers, we made our own way to a table and was eventually met by a sloth like waiter. We ordered a buttermilk chicken burger and a scone with drinks. We were informed scones were off the menu so I asked for a choc chip cookie instead. The cookie turned out to be a pale, half baked attempt and bore no resemblance to the picture. The burger was a small amount of chicken strips and again bore no resemblance to what was shown on the menu. The chips were half cooked .Let me add that it took 25 minutes to deliver </p> <p>The restaurant was not busy, the noise coming from the kitchen was apalling.</p> <p>In all my years I have never experienced such sloppy service, the waiter was dreadful, his actions were really sloth like, dragging himself across the restaurant. He had no customer service s****s at all</p> <p> </p> <p>The food was dreadful, by far the worst ever from Mugg and Bean. </p> <p> </p> <p>What happened to the management and excellent waitrons that were in place in November and December? If this is the norm now at the Eastgate branch then I'd rather eat elsewhere. </p> <p>REgards</p> <p>Karen </p>