Got time to waste..go to Riverside Boulevard
Our table account was opened at 09:05 on 31 March 2018 where we ordered breakfast. The order was for a Banoffi French Toast and Big Ben breakfast. We already finished our drinks and were yet to receive our food. The restaurant wasn't busy at the time with 8 tables. A girl (don't know if she is management) came to our table to tell us that our order is 2 minutes out. This was after we already waited 20 minutes. Now.....don't tell me 2 minutes and then 20 minutes later as we are about to walk out, our food gets to the table. We waited 40 minutes in total for our 2 breakfasts. Then.....oi...what a mission to get the bill to pay. I was standing outside the restaurant on my way to leave when eventually our waiter Portia came strolling towards us. But first delivering another table's bill. Aaaaanndd then had to walk back to get the card machine.
We went for a nice relaxing breakfast but left really irritated with sore behinds from sitting for more than an hour. Not nice.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
