RM
Rungano M

1 reviews | Active since Jan 2015

20 Mar 2016, 12:16

Good assistance by staff

I went out for Breakfast with my wife and daughter at Mugg and Bean today. I have a phone that is less than 3 weeks old and it's on contract. I haven't even paid the first instalment on it. Let's say, during the process of ordering our food, I accidentally put the phone between two menus and they were returned to the kitchen. Later I noticed that I did not have my phone. I notified the waitress who in turn told the manager. We went and checked the CCTV footage and we realized what had happened to the phone. It had been caught in the menu and was recovered promptly once they knew where to check. <br> <br> I just want to say thank you to Suzette the owner, Des the guy who looks after the CCTV and Debbie the waitress. Everyone was so helpful and we managed to pick out the error which was of my own making and I managed to retrieve my phone. Thanks for your patience and service guys<br> <br> Cheers

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Replies (1)
Mugg And Bean
Mugg And Bean's reply23 Mar 2016, 12:05
Official
Hello Rue1025,

We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Grahamstown branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Mugg and Bean Customer Care