EC
Ernest C
1 reviews | Active since Dec 2013
02 May 2018, 19:37
Food portion shockingly small
Today my wife and I visited Mugg and Bean at Kyalami Corner, Midrand. I ordered a designer omelette with chicken strips and spring onions. When my arrived I noticed it looked so flat so I opened it to check the fillings. I was shocked at the amount of chicken strips that was there. I looked like 60g so I to a picture with my phone. I complained to the manager and she told me that’s how strips they are allowed to supply.
I told her I am regular Mugg and Bean customer and this was the first time the strips were so tiny. I would like to share the picture with Head office which I also showed to the store manager.
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Mugg And Bean's replyOfficial
03 May 2018, 13:58To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
Mugg And Bean's reply03 May 2018, 13:58
Official
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,