lN
laveda N

1 reviews | Active since Jul 2009

30 Jun 2015, 21:41

Food not up to standard

I went for lunch today. Ordered a chicken burger. The waiter asked if I wanted any sauces. I requested the mint sauce and tomato. However the sauce wasn't kept in the fridge as the label says it should but rather in a cupboard. It made me really really nauseas once I had finished my meal. I told the manager and showered her the label and all she said was that she never read it before. She did thank me for bringing it to her attention but that didn't take the fact away that I'd eaten it and was very ill. Was vomiting all afternoon and nauseas all evening. I'm really annoyed that I still had to pay for a meal that made me sick.... I only hope they will change how they store their food so no one else get even more seriously ill.

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Replies (1)
Mugg And Bean
Mugg And Bean's reply02 Jul 2015, 11:47
Official
Hello laveda,

Thank you very much for taking the time to report your experience with our East rand mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards
Mugg and Bean Customer Care