fL
fatima L
1 reviews | Active since Sept 2010
17 Feb 2016, 16:26
Food made wrong
i have previously been to many mugg and bean stores and often order the nachos with mozzarella. On the day i was given nachos with slices of cheese not grated, slices of mozzarella on it no salsa no jalapeno on the nachos nothing. My nachos was basically nacho chips with 3 slices of cheese. <br> <br> When i asked for my other items i had to wait. When i asked for the manager i was told that the manager was busy and i should wait. Due to me flying i could not wait as they said the manager would be back now. I am disappointed <br> <br> Bad service and bad food !!!
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Mugg And Bean's replyOfficial
18 Feb 2016, 12:03Hello fatimasa,
Thank you very much for taking the time to report your experience with our Cape town airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Cape town airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,
Mugg And Bean's reply18 Feb 2016, 12:03
Official
Hello fatimasa,
Thank you very much for taking the time to report your experience with our Cape town airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Cape town airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,