1 reviews | Active since Nov 2010
FALSE ADVERTISING
ON THE 03/06/2018 IN THE MORNING WE WENT FOR BREAKFAST....WE ORDERED 4 R39 Breakfast, 2 cranberry juices & 2 hot chocolate. it was supposed to be bottomless hot chocolates, after drinking the first ones when we asked for the refill they said its finished they have to go buy.......very acceptable behavior/service. How do you advertise a product you cant provide and keep your promise? we left without even getting the refill for hot chocolate. i don't think we still want to go back to Mugg and Bean. We went to the one in New Market Alberton. i will make sure I alert everyone i know about the ****py service we got.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,