Extremely poor service and poor product

On Wednesday 13th April at about midday we went to the Mugg & Bean at Letaba Camp, Kruger Park.<br> My wife ordered a cappuccino coffee and I ordered a Horlicks drink plus a toasted chicken mayonnaise and a toasted bacon and tomato sandwich.<br> It took almost 20 minutes before the drinks were ready. The toasted sandwiches were so greasy that they were really horrible. The two drinks had more milk in than anything else. The coffee was so bad that my wife just left it. The staff obviously don't know how to properly use the machinery. Two managers were standing around talking continuously on cellphones!<br> While waiting for our order another lady placed an order and added a milkshake. She was told to go next door for the milkshake. When she inquired why there was an advert for a milkshake on the till screen in front of her, she was given some ridiculous answer.<br> Another lady complained that there was no sugar available. It took some 10 minutes for them to bring some sugar.<br> My sister in law then came and ordered a coffee. After 12 minutes of trying to pay she went and sat down at our table.<br> All in all a very very bad experience with the staff being poorly trained and having a don't care attitude