LK
Leyya K
1 reviews | Active since Apr 2015
24 Apr 2015, 07:49
Extremely dry and stale cake
On holiday from durban and arrived at m&b with the intention of spending the afternoon drinking coffee and having a good chocolate cake whilst reading a book, staff were very friendly although all 3 times i refilled my cup of coffee it was lukewarm and had been standing waiting to be brought to my table and the chocolate cake slice i ordered was inedible to the extent that the sides and bottom were crumbling like dry, old bread. It tasted horrible and i had no choice but to push it aside.
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Mugg And Bean's replyOfficial
30 Apr 2015, 13:01Hello LeyyaKhan,
Thank you very much for taking the time to report your experience with our V & A waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our V & A waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply30 Apr 2015, 13:01
Official
Hello LeyyaKhan,
Thank you very much for taking the time to report your experience with our V & A waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our V & A waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care