Extremely Disappointing Service at Mugg & Bean Eastgate Mall

On December 20th, 2024, I visited Mugg & Bean at Eastgate Mall and experienced unacceptable customer service. I ordered a classic breakfast and specifically requested that my eggs be well done, with no moist yolk whatsoever. The waitress took my order, but when my plate arrived, the eggs were runny.

I politely called the waitress and asked her to return the plate to the kitchen to redo the eggs. Unfortunately, when the plate came back, the eggs were still runny. I called her again, but she was attending to another customer, so I waited patiently. Another staff member or supervisor noticed my frustration and asked if everything was alright. I explained the issue, and he personally took my plate back to the kitchen, understood my request, and returned with the eggs cooked as I had requested. I appreciated his assistance and finally enjoyed my meal.

However, when it was time to pay, I decided not to tip the waitress due to my unpleasant experience. She had the audacity to ask, “You’re not going to tip?” and when I said no, she repeatedly tried to justify why she deserved one. I calmly explained that as a customer, I was unhappy with the service and did not feel obliged to tip. Despite this, she continued to argue, ignoring my dissatisfaction and the long delay I experienced before being able to eat. The situation escalated to the point where I had to ask her outright, “Am I being forced to tip you?” before she finally backed off and attempted to act friendly.

This experience was extremely distasteful and disappointing. I lost over 40 minutes due to errors with my order, and instead of receiving an apology or acknowledgment, I was pressured into tipping despite my frustration. Based on this interaction, I cannot recommend Mugg & Bean at Eastgate Mall to anyone and will not be returning.