LK
Leness K
1 reviews | Active since Mar 2015
26 Mar 2015, 16:31
Expired Cheesecake
We bought a slice of Caramel Cheesecake last night for take away. After dinner I took a bite of the cheesecake and had to spit it out immediately as it was WAY passed the expiry date. I put it back in the fridge and wanted to exchange it the next morning. The manager on duty said \how can he be sure it wasn't left outside and got sour".Seriously! Why would I bring back my entire slice? Why not eat it half way through and make up a story? <br> <br> The Manager also refused to smell or taste the cake"
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Mugg And Bean's replyOfficial
27 Mar 2015, 09:56Hello Lenessvk,
Thank you very much for taking the time to report your experience with our Tygervalley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Tygervalley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply27 Mar 2015, 09:56
Official
Hello Lenessvk,
Thank you very much for taking the time to report your experience with our Tygervalley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Tygervalley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care