Expected to accept cold coffee

I sent one of my employees to get us coffee at the Mugg and bean after checking their prices on the website. When she gets there, she is told of different pricing as apparently I used the prices that were on the Mugg and Bean (On the Move) website. I didn't know there were a difference between the two, as that was the first hit I got when I searched. for them. So my employee didn't have enough money on her. It took very long for them to actually explain the OTM issue. I then went to go pay for the coffees. Once paid, I was given cold coffee, I told them but I can't accept cold coffee, I want fresh coffee. I was told my other option is to warm the coffee. I told them that is not acceptable to me because warmed coffee does not taste the same as fresh made coffee and they should know.<br> <br> Then another lady told us that it is not their fault that the coffee was made on order and they do not fix the price as they are a franchise and I need to take the coffee as is or have it warmed up. I refused and left, they didn't even try to stop me to come up with a better solution. So I paid for goods that I never received and I am being told there is no other solution.<br> <br> Disgusting behavior