EXCELLENT MANAGEMENT SKILLS displayed by Tyson

I've recently visited Mugg & Bean in Canal Walk for the first time in ages. I needed to finish some business and was looking for a place to conduct a meeting.

The visit was a bit of a flop, to say the least, but this review is not about that. It is about the way in which the manager, Tyson, and his waiters handled the situation eventually. When I got to speak to the manager, he was patient, listened and was in NO way defensive or irritated. He handled the situation with so much patience and was genuinely listening with an ear of "How can I assure that this does not happen again". It was apparent that he had a solution based outlook, being a genuine peoples person with a high EQ. Regardless of the initial complaint, which was just basic human error anyways, I would now actually want to go there more, as I used to in the past, knowing the type of people that are running the place. The waiter involved, even after things went badly, he came and addressed the table with such professionalism, I couldn't other than be impressed.

This had the possibility of being such a bad experience, but the sheer way the situation was handled turned the entire situation around. I appreciate that.