NS
Nthateng S
1 reviews | Active since Aug 2012
16 Mar 2015, 10:49
Employees Embarrassed in Front of Costumers
The management of Mugg and Bean is pathetic, i can't believe that after having great food and service, the manager went to reprimand the waiter in full view of the costumers.<br> all i did as a customer was ask for more sweet and yes the extra sweets were excessive but i didn't take all of them, the manager realized this and threw a fit.<br> Not only is this unprofessional as a manager but its embarrassing for me and the poor waiter. How can a whole \qualified"manager throw a tantrum all because an employee gave away extra sweet. Disgusting!!! Learn how to treat your stuff right!!<br> <br> Really put off by Mugg and Bean"""
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Mugg And Bean's replyOfficial
16 Mar 2015, 12:58Hello Starwars,
Thank you very much for taking the time to report your experience with our Harteebees branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Harteebees branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply16 Mar 2015, 12:58
Official
Hello Starwars,
Thank you very much for taking the time to report your experience with our Harteebees branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Harteebees branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care