DV
Danielle V

1 reviews | Active since Jul 2011

15 Dec 2016, 11:49

Dropping the standard

<p>I have always enjoyed eating at Mugg and Bean restiarants, but unfortunately today the O R Tambo branch has let you down. Service was good but the quality of the meal was disappointing. My husband and I had the Mexican platter. Not a single item on the plate was done well. The sour cream was watery, the quesidias were burnt, the chicken skewers were bland and dry, the jalapeño poppers were not properly stuffed, the nachos were like cardboard and the dip was boring. Overall a disaster. As we were starving and running late. We ate it. But we won't be coming again. </p>

0
Replies (1)
Mugg And Bean
Mugg And Bean's reply17 Dec 2016, 13:00
Official

Thank you very much for taking the time to report your experience with our (O R Tambo) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Mugg & Bean Team

Best regards,