Dropping the ball on Customer experience

Tried complaining through their website but I keep on getting a "sorry" message. My experience is on the Centurion Mall branch Find it very strange that this branch would have a "buy a cappuccino" condition before you get a biscuit. For the first in my visits to this restaurant I experience such. The competition between restaurants is more in the experiences than the quality of food. And this changes my view about this place. Would be sad to move-on due to such petty things that enhance customer experience. I'm creating this interaction because I EXPECT you to do better!!!