MG
Marcel G

1 reviews | Active since Nov 2014

07 Jul 2015, 13:39

Don't get what you ordered

I went to Mugg & Bean in Kuilsriver Total Garage in my lunch today after looking at the Mugg & Bean on the go menu that was online.<br> <br> On my arrival they told me they don't have ham and cheese sandwiches or bacon and cheese sandwiches, but instead they have macon and cheese sandwiches (I was told this is halal meat ). I then ordered the Macon and cheese on white bread that was made in a very quick time but to my surprise when i got back to work i was given a Tomato and cheese sandwich <br> <br> This was really not what i wanted and cant understand how they could have even made this mistake seeing as i was the only customer at the mugg and bean section.<br> <br> I still have my slip and an image of the sandwich

0
Replies (1)
Mugg And Bean
Mugg And Bean's reply08 Jul 2015, 10:47
Official
Hello MarcelGous,

hank you very much for taking the time to report your experience with our Total Garage Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards
Mugg and Bean Customer Care