RM
Rachel M
1 reviews | Active since Oct 2011
16 Mar 2016, 08:04
Dissapointed with Mug & Bean at Bloemfontein Airpo
Arrived without anyone offering me a seat, I helped myself all the way through. I sat for 10 minutes without being assisted while I was watching everyone else being assisted who arrived after me. I ended up calling the waiter. Never ever in my life have I called out for assistance in a restaurant.....it was very disappointing. Can Mug & Bean at Bloemfontein airport re-train their staff on customer service. They are there to provide service to customers...isn't it, not the other way around....very disappointed.
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Mugg And Bean's replyOfficial
16 Mar 2016, 09:53Hello mabenat,
Thank you very much for taking the time to report your experience with our Bloemfontein airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Bloemfontein airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Mugg And Bean's reply16 Mar 2016, 09:53
Official
Hello mabenat,
Thank you very much for taking the time to report your experience with our Bloemfontein airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Bloemfontein airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care