Disgusting service by both staff and manager
<p>Today we had breakfast at the mugg and bean at Bram Fisher airport in Bloemfontein. Firstly the lady serving us didn't have a name tag that says she was a trainee(we only found this out much later) then she gets our orders completely wrong she gave me eggs when I'm totally allergic to them and the manager comes and very casually tells me that they don't have jam, I MEAN ARE YOU JOKING MUGG AND BEAN WITHOUT JAM WHAT A LIE. Then we continue to pay our bill which was R232 we give the waitress 400 and she brings back change of R60 and walks away. I mean what about the R100 this is actually *****ing and sooo disgusting. Calling the manager proved to be a complete waste of time all he did was say sorry while already turning his back to us. This is so disgusting and I strongly urge people to rather take a 5 min drive down to Wimpy while they wait for their flight and not endure what we had to today. </p> <p> </p> <p>Totally disgusted</p>
Thank you very much for taking the time to report your experience with our Bram fisher branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team
Thank you very much for taking the time to report your experience with our Bram fisher branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team
