1 reviews | Active since Nov 2017
Disgusting service at Coachman's crossing
I am absolutely disgusted at the service received from Coachman's crossing branch. I ordered 3 chicken mayo sandwiches with chips and honey mustard sauce. It took the delivery 45 minutes to arrive 1.5km from the store. The driver then forgot the honey mustard sauce. we then phoned and was told they would bring it immediately. Another 40 minutes passed with nothing. I then phoned again and was told that the driver had not yet returned back to the store in order to collect it. Our food was not an hour and a half cold with no sauce.
This is absolutely shocking and Mugg n Bean has not said anything about the inconvenience. No complimentary was offered, no apology and we are currently still waiting for honey mustard sauce that will probably never arrive.
Very upset and probably will never order from there again.
regards, Tamaryn
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***