Disgusting management at Mugg & Bean Victory Park

I am absolutely disgusted in the way Mugg & Bean Victory Park serve and handle their customers.

I went to have lunch with my mother yesterday at Victory Park. We both ordered the new Thai BBQ beef wrap, which looked amazing in the menu, and when we received our meal the wrap was no bigger than the length of my hand ( both pieces put together) and there were just a few chips on the plate. The whole meal was just slapped on the plate and no care was taken. We both looked at each other and said this is not Mugg & Bean's standard because normally we can barely finish the meals because they are so big.

I called over the manager and before I could even finish my sentence he proceeded to tell me that you pay thousands of rands at a french restaurant that only serve you a small piece of food. Now, firstly, I am not at a french restaurant, I am at Mugg & Bean, and secondly how dare you speak to me like that and basically not take any responsibility! He then proceeded to blame the franchise and say that he does what he is told and that is the standard of food they offer. If we have a problem I must phone head office. He was so rude and didn't once apologies! I asked him what their philosophy as a business and he said I'm not here to discuss the philosophy with you. So then I asked him would you pay R72 for this meal personally and once again he starts to blame the franchise and not even acknowledge my question!

I am truly disappointed in the way your branch manager handled the situation and the fact that he had no pride in the company. Also why are your portions the size of fists when your whole brand is about generosity??? Absolutely disgusted.....