1 reviews | Active since Nov 2016

15 Sept 2022, 14:26

Disgusted on portion cost for delivery options

I was shocked today when I ordered the Monte Cristo salad, Regular Size through Mr. Delivery app. I ate the regular size on the 7th of September inside the branch, so I know what the size was. Unfortunately, this is the only size to pick from on the app. Here is my confusion:

1. The price inside the store is R139. The price of the app is R164? 2. I am charged a delivery fee of R20 plus I must tip the driver. So now it is costing me R45 more to eat in the comfort of my office as I cannot step out to get food. 3. Now my order is delivered - I get a light portion, for the loaded price of a regular portion? And no bagel melba toast either?

I spoke to Dani, the manager on duty today at the Springs Mall to try and find out if I am mistaken. She phoned me back and said that there was a mix up with the orders - that this is not my right order, BUT I can come in any time to get a salad of my choice on the house.

I do not buy that. My version is rather that there is only 1 size of take-away containers, and no matter what size is ordered online, that is the size that you get. It is easier to offer a free meal than to rectify the mistake? What if I was allergic to something in the "wrong order" and I ended up in hospital because of that? How would M&B have rectified that "mistake"?

I feel very strongly about this "mistake" and I really think that more people are done in by this, but just do not pick it up or make comments. For me, a sole breadwinner, to pay that amount and not receive what I paid for? That is not on. I am fighting this on behalf of everyone else who has been done in without their knowledge.

This message is also sent to M&B Headquarters.

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