KP
Kameshnie P
1 reviews | Active since Jan 2013
14 Aug 2015, 10:49
DISGUESTED
its been 14 days now since I have been waiting for some feedback from you, the banks where having a problem on Saturday the 1st of August... I Paid using my card and the waiter tried so many times it was an off line error, on the 3rd attempt it came through saying accepted I got an sms saying the money had gone off but Happy the Manager on duty assured me that the money had not gone off and if it did it will come back into my account and asked if I could pay cash which I did, I went in the following Monday and spoke to Charles who then said someone will call me which they did and asked me to bring in a bank statement,,, I went in on Tuesday with my bank statement and asked how long it will take for the money to come back in and his response to me was if you had come in sooner this would have been sorted... I mean really now don't tell me such **** when I am the customer and you now have taken money from me twice not to mention I had to pay for a statement to prove that my own money is not in my account... I love going to Mg and bean fourways but for the sick service I have gotten from you I will now tell everyone I know not to dine there again...
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Mugg And Bean's replyOfficial
15 Aug 2015, 10:15Hello Kameshnie,
Thank you very much for taking the time to report your experience with our Fourways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Fourways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,
Mugg And Bean's reply15 Aug 2015, 10:15
Official
Hello Kameshnie,
Thank you very much for taking the time to report your experience with our Fourways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Fourways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,