1 reviews | Active since Dec 2017
Discovery vitality rewards
The Mugg and Bean in Kenilworth Center has been lying and refusing to serve us, we activated the discovery rewards which have been working perfectly for the past 3-4 months with any and every option available to us. When we finally decided to use the vitality rewards for Mug and Bean, they have been using the same old excuse saying their wifi is not working, we have wasted 3 rewards, 3 of them that have been redeemed in store and in front of the waiter and waitress, 3 of which can not be reused! Utterly disgusted by their service, I really thought that they were better than other places but it seems as if they're just as ****ty as any other place.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***