Disappointing drop in standards at Mugg and Bean
<p>Visited Bayside Mugg and Bean for a coffee and toasted sandwich breakfast. The coffee was just awful - watery and tasted of the water scale that builds up in the coffee urns - had to send one back as it was really undrinkable - and I'm not fussy about my coffee. The chicken mayo toasted sandwich was mediocre and cold, as were the fries which were not rosemary-salted as advertised. I've had similarly disappointing experiences recently at the Cavendish branch too: dry ****in, bland eggs Benedict with yolk not as requested. It's not right that one pays a lot of money for this. I suspect it's a management issue - with the owners getting rich while allowing the quality to slip - an all too common theme nowadays. Mugg and Bean is finished for me - going elsewhere in future.</p>
My reference to ****in got censored!
My reference to ****in got censored!
Ok, m#ffin
Ok, m#ffin
Thank you very much for taking the time to report your experience with our Bayside Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
The Mugg & Bean Team
Thank you very much for taking the time to report your experience with our Bayside Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
The Mugg & Bean Team
