1 reviews | Active since Jan 2011
Disappointed on your Expired food
On Saturday, 21/02 morning I went in to buy a savory ****in(take away) at Northgate Mugg and Bean. When getting home I wanted to eat have my breakfast . The paper on the ****in was totally stuck on it. Where I managed peel it off it left prints of that paper on the ****in. OMG, what a piece of work before I could eventually eat...anyway, the gentleman did say it that the ****in is frozen and if he must warm it up and I said 'yes please'. <br> My point is how long was that ****in sitting in the freezer? And what are your food policies on how long you can keep food frozen before selling it to the consumers? And honestly the ****in was not even enjoyable. I have been a customer of Mugg and Bean for years but with yesterday's ****in, I am totally disappointed. If I weren't baby sitting I would have returned that ****in. I am disappointed for the first time ever with Mugg and Bean...
Thank you very much for taking the time to report your experience with our Northgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Northgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care