DISAPPOINTED IN MUGG AND BEAN

I recently visited one of your stores in the Western Cape, Canal Walk Century City. Firstly I ordered a slice of peppermint crisp cake, there was barely any cake as the entire slice was cream only with a little cake. I did not enjoy this at all. It also did not taste fresh at all and in fact if I wanted a dessert or cream or mouse I would have went elsewhere as this was not a cake. Secondly I drove all the way to the store with my husband after we downloaded the App to receive the complementary coffees, upon arriving we asked and informed the waiter we would like the cappuccinos of the app, she informed us that is not a problem. Upon receiving the bill neither the waiter nor the manger Tyson knew how to redeem the free cappuccinos with the rewards, the manger was extremely rude to us and insisted we pay for the items due to his lack of knowledge until the GM came and tried to sort this out. This happened around 7:00 pm , this wasted over an hour of my time , costing me more parking and inconvenience. I am terribly disgusted with the service provided and will be putting this review on social media. If staff don't know how to use App's and rewards become a problem it should not be advertised. This also wasted all my phone data as Tyson tried so many times to do something with the APP.