tT
tsangweme T

1 reviews | Active since Sept 2016

08 Sept 2016, 19:00

Disappointed by the shocking service I got at the Mugg and Bean Rosebank

<p>I went to have a meal with a friend of mine at Mugg And Bean Rosebank, I chose the restaurant coz I frequent there but the service I got was quite shocking, The waiter sat us at a dirty sticky table I was so disgusted and at the same time I didn't wanna cause a scene so I kept quiet. After delivering our food order the waiter disappeared into thin air, I ordered an omelette filled with savoury mince and a slice of toast there was no butter or jam for my toast no sauces for my omelette and we couldn't ask as the waiter was nowhere to be found I then decided just to eat my omelette n leave the bread since there was no spread. After eating we waited for the waiter to come n clear the table but he still didn't show. We had to call another waitress because we couldn't wait any longer. The bill was presented so fast I was so impressed. If only the service was as good throughout.I would think twice before visiting this establishment again. </p>

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Replies (1)
Mugg And Bean
Mugg And Bean's reply12 Sept 2016, 09:24
Official

Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Mugg and Bean Customer Care