Customers being ignored in a restaurant

Yesterday my family I decided to have some drinks and cake(31/1/2016) after all the shops had closed , we wanted to spend some relaxing time together. Upon entering , the waiter looks at us and says \yes\". So we reply table for 4 please. We are given menus to decide, the waiter then comes to take our order. Upon placing the order we ask for a side plate and cutlery as I was sharing cake with my daughter. He brings our order and doesn't bring the additional request. So we wait and ask again being, yet we ignored. we call upon another waiter and he also just ignores us. We notice the manager walking around having casual chats to the few clients around but ignore us after raising our hand. The warm milk we order for our drinks eventually got cold from the wait. So had to request for warm milk too, same scenario of being totally ignored. So in the meatime our hot drinks have gone to room temperature. After asking another waiter, yay someone with ears , we got what we needed. I didn't realize that asking for such simple things would be such a problem. Gosh glad I didn't have a huge order. You wouldn't get it right. Totally disappointing Service, thank God for good company ."